![]() ![]() Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management Possess excellent verbal and written communication and listen skills High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent backgroundĮxperience in billing, collections, tracing & OS&D preferredĬomputer skills proficient in MS Word and Excel required Employees are expected, and must be able to perform all such duties and tasks. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipmentĪssist with handling dispatch phones to assist with customers and drivers Transfer information from the bill of lading to the bill format to prepare bills for freight movement Scan and/or image bill of lading receipts Verify and process paperwork and procedures concerning claims, charges and tracing of freight Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments Identify freight bills requiring special delivery instructions Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal managementĬontact customers and coordinate delivery times to schedule appointments for freight delivery Prepare all paperwork and the repackaging of all OS&D freight Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies Answer telephones with a heavy call volume and direct calls with accuracy. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |